What You'll Need
To File A Claim

The quickest way for us to find you in our system is with your Geek Squad Protection Plan ID (GSP#). If you cannot locate it, we'll try using the information you provided at time of plan purchase.

Details of Covered Incident

Be prepared to provide details regarding the incident such as date and location. You may also be asked to provide a proof of loss and photo I.D.

Credit Card for Deductible

There is a one-time deductible for each approved claim. The deductible is based on the non-discounted retail price of the device at the time of purchase. Please have a credit card ready.

* Geek Squad Loss and Theft Insurance is underwritten by New Hampshire Insurance Company, an AIG member company, and administered by SNW Insurance Agency, LLC, the plan administrator and AIG’s licensed agent for the customers of Best Buy. View complete certificate of coverage for the mobile phone insurance policy which provides coverage under Geek Squad Protection Loss and Theft for Mobile Phones.

Find Your Protection Plan ID

Your Geek Squad Protection Plan ID (GSP#) can be found on your Best Buy ® receipt. The image of the receipt below is for reference only. It may vary in form and layout from the one you received.

Sample Receipt

About the Deductible

A deductible is required for each approved claim. The amount of the deductible is based on the non-discounted retail price of the device at the time of purchase.

Deductible for phones under $799.99
$199.99

Deductible for phones $799.99+
$249.99

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Please Note:

By leaving the site at this point in the process, the information you've entered will be lost and your claim or the fulfillment of a replacement will not be processed. If you'd prefer, you may contact an agent at 866-205-4388 (8am - 12am EST) select option 1, then option 2